F.A.Q. and Terms outline facts and conditions regarding purchases, shipping, and return policies for Melissa Brauen Art. Please review before committing to any purchases. I tried to cover all the basics below. If you do not find what you are looking for, please CONTACT ME with any questions you may have. I'm happy to help you any way I can.
I take major credit and debit cards thru PayPal
You do not have to have a PayPal account to use PayPal
I do not accept checks, money orders, cashier checks, or wire transfers
Applicable tax is included in price
I have a security certificate installed on my website thru Site Ground Hosting.
Look for the little lock next to the URL in your browser window. Google Chrome and Safari will tell you if a site is not secure.
More info on SSL Certificates HERE
Payments are run through the secure PayPal platform. I do not possess or store any private financial information (i.e. account numbers)
Shipping is included in price
I ship via USPS or UPS Ground in the USA including HI and AK
Included are a Cert. of Authenticity plus Info and Care Instructions
International shipping is considered on a case by case basis. Additional fees are applicable.
Original art on canvas or panel ships in a box with extra care using rigid protection, heavy padding, and water-proofing
Original artworks on paper are shipped in rigid packaging with the same care as canvas art.
Original art may be returned within in 15 days of receipt of item in the original condition it was received
Return shipping cost is your responsibility unless damaged by carrier
Please send email notification first so I can assist in the return process
Save all packaging to repack item just as received
NOTE: refunds are not given for non-carrier damages incurred after receipt of item
A refund of your purchase price will be awarded upon receipt of item
Damage - Issues
I take great care in professionally producing high quality work packaged as safely as I can.
If there is a problem, please contact me immediately for a resolution.
If damaged in delivery, I recommend taking images of the package before opening.
Save all packaging; further instructions depend on nature of the issue.
NOTE: I am not responsible for damages that are not delivery related. If you feel there is a defect or some other issue inherent in the product, please contact me immediately for a resolution.